1. Introduction
Welcome to Hackberry Spices. These Terms & Conditions govern your access to and use of our website, https://hackberryspices.com, and purchases made through it.
By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use the website.
In these terms, “we,” “our,” and “us” refer to Hackberry Spices, and “you” or “customer” refers to any person accessing the website or purchasing our products.
2. Products and Product Information
We offer products such as spices, mustard oil, dry fruits, tea, and other kitchen essentials as listed on our website.
We make reasonable efforts to display accurate product descriptions, prices, pack sizes, images, and other relevant information. However, actual packaging, colour, or appearance may vary slightly from website images.
Please check the product description, net quantity, ingredients, allergen information where applicable, and other product details before placing an order.
3. Prices and Payments
All product prices and applicable charges will be displayed on the website at the time of purchase.
Prices, offers, and availability may change from time to time. Any change will not ordinarily affect an order that we have already accepted, except where correction or cancellation is necessary under applicable law.
Applicable delivery charges, taxes, or other fees, if any, will be shown during checkout.
We may offer payment methods such as online payments or Cash on Delivery, depending on availability. Orders requiring online payment will be processed subject to successful payment confirmation.
4. Orders and Order Confirmation
When you place an order, you agree to provide accurate and complete information, including your name, contact number, billing details, and delivery address.
An order confirmation message or email does not necessarily mean that the order has been dispatched.
We reserve the right to contact you to verify order details or to cancel an order where necessary due to stock unavailability, a pricing or technical error, suspected fraud, or other legitimate reasons, subject to applicable law.
If payment has already been received for an order that we cancel, the applicable refund will be processed in accordance with our Refund Policy and applicable law.
5. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during checkout.
Delivery timelines are estimates and may be affected by courier delays, weather, operational issues, or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
Shipping charges, serviceable locations, delivery timelines, and other shipping conditions are explained in our Shipping & Delivery Policy.
6. Cancellation, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are governed by our applicable Cancellation and Returns & Refunds Policy.
Due to the nature of food products, eligibility for returns may depend on product condition, applicable food-safety requirements, and the reason for the request. We will not use this policy to exclude any rights that customers have under applicable law.
If you receive a damaged, defective, incorrect, or otherwise non-conforming product, please contact us promptly with your order details and relevant photographs, where available.
For complete details, please refer to our Returns & Refunds Policy.
7. Customer Responsibilities
When using our website, you agree to:
– Provide truthful and accurate information.
– Use the website only for lawful purposes.
– Avoid fraudulent orders, unauthorized payments, or attempts to disrupt website operations.
– Respect the intellectual property rights associated with our website and brand.
– Not attempt unauthorized access to our website, systems, or customer information.
We may take appropriate action against misuse of the website, subject to applicable law.
8. Intellectual Property
Website content, including our brand name, logos, original text, graphics, and other materials, may be protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, or commercially use our protected content without prior authorization, except as permitted by law.
9. Third-Party Services
Our website may rely on third-party services for payment processing, shipping, hosting, and other functions.
Your use of such services may also be subject to their respective terms and policies. We will handle our responsibilities in accordance with applicable law.
10. Limitation of Liability
We will make reasonable efforts to maintain accurate product information and a reliable shopping experience.
Nothing in these Terms & Conditions excludes or limits any liability, consumer right, or remedy that cannot lawfully be excluded or limited under applicable law.
11. Privacy
Your personal information will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how information may be collected, used, stored, and shared when you use our website or place an order.
12. Changes to These Terms
We may update these Terms & Conditions to reflect changes to our website, products, services, or applicable legal requirements.
The revised version will be published on this page with an updated “Last Updated” date.
13. Governing Law and Disputes
These Terms & Conditions are governed by the laws applicable in India.
Any disputes will be addressed in accordance with applicable law and the rights of consumers. Nothing in these terms removes any mandatory rights or remedies available to customers under applicable law.
14. Contact Us
For questions regarding these Terms & Conditions, orders, or our products, please contact:
Business Name: Hackberry Spices
Website: https://hackberryspices.com
Email: chandaenterprise33@gmail.com
We will make reasonable efforts to respond to customer queries promptly.